TELKOM......MONOPOLY>>>>>synonymous
<p>TELKOM......MONOPOLY>>>>>synonymous<br /> <br />Options <br />28 seconds ago</p> <p>After weeks of "your problem is in hand and our technicians are looking into it" ...... ....when u manage a monopoly then u can spin your customers any story... collect their money.....fabricate responses ..... and practically do nothing because u the GODFATHER in telecomunications ..... You are Untouchable and customers are just there to line the pockets of your executives and shareholders.<br /> <br />SMS's From Telkom<br />31 May 2017 ------ Network area outage<br />7 June 2017 ------- Resolved<br /> <br />My reported Faults and responses/action<br /> <br />Max sync speed at 6.4 Mbps<br />5 May 2017 .........523CWK050517 (slow speed no landline)<br />5/6 May 2017 .......Technician calls and says i am receiving the acceptable minimum speed on of a 10 Mbps Line and i must call Telkom to have the Block removed from my line. OMG<br />6 May 2017 ........ SMS from Telkom (Service Restored) LIES<br />Rating ...... 0<br />7 May 2017........ Lady at call center fully restores my Service to 10.4 Mbps from her desktop ...Awesome service<br /> <br />Max sync speed at 6.4 Mbps and no landline<br />8 June 2017 .......946CWK080617 (slow speed no landline)<br />12 June 2017 .......Technician come to my house establish that internally everything is fine but i still have a block on my landline then perform some work on the outside pole and boom his gone.<br />12 June 2017 ....SMS from Telkom (Service Restored) LIES<br />Rating ...... 0 ..... Service worst than ever download sync now at 0.4 Mbps and no Landline still<br /> <br />14 June 2017 .......789CWK080617 (Open new fault for old problem)
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Telkom's replyOfficial
03 Jul 2017, 09:44Good day Noahmaan,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply03 Jul 2017, 09:44
Official
Good day Noahmaan,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
's updateReviewer Update
03 Jul 2017, 10:39LOL ............ This has been the response for 3 weeks already " this matter has been escalated to our Technical Team, feedback will be provided."......... Why would it be any different this time......... now i have also lost 80Gig of data as i had no service for the month of June. Im on a 10 Mbps and 100 Gig package and my average usage is about 150 Gig per month for which i purchace an additional 100Gig pre-paid every 2nd month as the prepaid expires only the end of the following month.
This persitant unresolved issue is costing me more and more for a service that is not functional...... by the way I still paid my full Telkom account on 27 June 2017........... where in this world have you heard paying for a non existing service and then on top of it they removed my roll-over data, bought towards end of May 2017, i had left on my account which i could not use as i had no functional service.
This is now actually becoming ludicrious.................
Thanks to the thieving TELKOM and if i could i would give it a minus 5 star rating
's update03 Jul 2017, 10:39
Reviewer Update
LOL ............ This has been the response for 3 weeks already " this matter has been escalated to our Technical Team, feedback will be provided."......... Why would it be any different this time......... now i have also lost 80Gig of data as i had no service for the month of June. Im on a 10 Mbps and 100 Gig package and my average usage is about 150 Gig per month for which i purchace an additional 100Gig pre-paid every 2nd month as the prepaid expires only the end of the following month.
This persitant unresolved issue is costing me more and more for a service that is not functional...... by the way I still paid my full Telkom account on 27 June 2017........... where in this world have you heard paying for a non existing service and then on top of it they removed my roll-over data, bought towards end of May 2017, i had left on my account which i could not use as i had no functional service.
This is now actually becoming ludicrious.................
Thanks to the thieving TELKOM and if i could i would give it a minus 5 star rating
Telkom's replyOfficial
05 Jul 2017, 08:38Hi.
Your line is still testing fine after the technician cleared the fault. Please let us know if you are still experiencing issues.
Regards
Tumelo
Best regards,
Telkom's reply05 Jul 2017, 08:38
Official
Hi.
Your line is still testing fine after the technician cleared the fault. Please let us know if you are still experiencing issues.
Regards
Tumelo
Best regards,
's updateReviewer Update
05 Jul 2017, 21:51Thank you for the response at least your technical staff have doubled my speed to 896Kbps after all the testing and a months worth of work on a line that should be closer to 10Mbps (by the way that what im paying for) and you ask me through a third party application if im still experiencing any problems. The correct protocol would have been to get directly in touch with me ....... not via HelloPeter. Then i would have politely told you NO im not even getting 1Mbps @ 21.30 on 5 July 2017.
Not once since this whole debacle have one staff member had the guts to contact me directly in order to receive feedback directly from me on the so-called work that they completed. Why leave a message on HelloPeter....... if i have not by accident just came back here tonight i probably would not have seen your message.......further evidence of your atrocious service delivery.
CAN SOMEONE PLEASE CALL ME TO ESTABLISH IF IM SATISFIED BEFORE TRYING TO CLOSE OFF THIS TICKET.
PLEASE I BEG OF OF YOU TO HAVE MY SERVICE RESTORED ..... a service by the way that im paying for
Noahmaan
's update05 Jul 2017, 21:51
Reviewer Update
Thank you for the response at least your technical staff have doubled my speed to 896Kbps after all the testing and a months worth of work on a line that should be closer to 10Mbps (by the way that what im paying for) and you ask me through a third party application if im still experiencing any problems. The correct protocol would have been to get directly in touch with me ....... not via HelloPeter. Then i would have politely told you NO im not even getting 1Mbps @ 21.30 on 5 July 2017.
Not once since this whole debacle have one staff member had the guts to contact me directly in order to receive feedback directly from me on the so-called work that they completed. Why leave a message on HelloPeter....... if i have not by accident just came back here tonight i probably would not have seen your message.......further evidence of your atrocious service delivery.
CAN SOMEONE PLEASE CALL ME TO ESTABLISH IF IM SATISFIED BEFORE TRYING TO CLOSE OFF THIS TICKET.
PLEASE I BEG OF OF YOU TO HAVE MY SERVICE RESTORED ..... a service by the way that im paying for
Noahmaan