telkom monopoly

hi Telkom *****<br> <br> So my contract is due for an upgrade in January and like a normal person i find a contract which attracted me.I app**** for it and then i call to ask how long it will take to receive my phone then they tell me i have to wait till my normal debit order goes off.On the 1st Feb my money goes off to telkom no problem. Then on the 3rd Feb i call the call centre and they said i will receive it in 3 working day so i thought great well when the phone arrives it was not what i app**** for so i call the call centre and i was put throught to a lady by the name of Fikile. so she tells me to fill in the cancellation form and send it to her which i did and the courier company comes collect the phone.it has been more than a month still no phone and then i get a bill where they have charged me for something i dont have.i call on friday and when they answered my call i got put down immediately and that was after i was on the phone for more than a hour and a half waiting. the phone package i want is no longer available so wonder what now.<br> i want to know who is fooling who or don't they have stock on items advertised.