Telkom Mo'Nice Not'So'Nice

On the 14th of May 2018 I bought 10GB data as part of the Telkom Mo'Nice Campaign. The data was loaded that evening. By 7am the next morning the 10GB of data had been used up. I called Telkom and spoke to a lady named Cheryl. She was very helpful and ran a quick check and advised that there was certainly an irregular amount of data which does not reflect consumed - just disappeared. She asked me to call again the next afternoon if nothing had been rectified. I did so and was met again by another consultant who confirmed the same diagnosis and asked me to please send by email screenshots of the loaded data. I duly did so. Till today I have had no response from Telkom. As a loyal customer of your Mo'Nice Campaign I find this inefficiency to customer queries of non responsiveness disrespectful and rude. At least an incorporation of acknowledgement of the email and a response to advise on an update would be courteous. It helps nothing that your consultants acknowledge the data just disappeared into thin air which I as the customer cannot obtain an explanation for. How many customers have experienced this problem. Added: these packages are not cheap for a 7 day period. I additionally had to purchase another 6GB on the 15th May 2018 . So for that week I spent almost R700 just on data. Common Telkom, your a SOE , you can do much better. I'm so disappointed.