Telkom money vultures!!!!

Upgraded my contract with Telkom in July 2022, cellphones power button came loose and I took it to Telkom for repairs in August 2022. We are now in May 2023 and still I don't have the cellphone back and simcard is no longer active. I have made numerous trips to the telkom branch since September 2022, sent multiple messages. In February 2023 I went to the branch once again and I was told by the branch manager to make a R189 payment to the repair company, branch manager supp**** me with the banking details and reference number to use, I went and made the payment the same time and went back to the branch to supply them with the proof of payment. I was told that my cellphone will be courier back to the branch as soon as possible. I have stopped the debit order as I can't be expected to pay for a cellphone not in my possession and a simcard that is blocked since August 2022. Telkom has now handed me over to Nudebt for a cellphone not in my possession after almost a year and Nudebt deducted R1899 from my account! The repair company also sent me an email staing that the R189 will be refunded to my account as the payment should have been made to telkom, but telkom told me and supp**** me with the repair companies details to make the payment of R189! Still no cellphone or working simcard after almost a FULL YEAR!!