Telkom Mondo are you there?

How the hell does one get a hold of Mondo telkom? they sold me two phones, like a fool i bought into it. its been weeks now and i'm still waiting for the phones. your phones are forever experiencing high call volumes even at 8am on the dot!!. my patience is running thin and i'm starting to doubt if the deal was legit or just a **** to charge me a service fee in advance.