Telkom Monate Bundles

Good day Greetings to you herewith I Mr Johnny Heynse with new Telkom cellphone number *** have a problem I constantly recharge and when I load the monate bundles it keeps telling me that my bundle is depleted and when I dial the ussd code *188# and check my balance all my data is still available hence I made contact with the service provider and the first agent I spoke to requested that I change my network settings which I did and than I restarted my device and the same problem occured

On the 25th of May-I made another purchase of monate bundles the 1G with the 100MB social bundle and my internet access was paused once again

Can you kindly advice as I spoke to 3 Telkom agents and without success they gave me the same advice to change network settings

My question would than be if I forfeit my data if have not used it will the company reimburse me as this clearly shows it is a network error.

Your assistance will be greatly appreciated.