Telkom Molile Too Big for small consumers-*******

<p>I purchase a contract cell-phone via Telkom Mobile in September 2017. My device got lost in October that same year and I called to service- provided to temporally suspend my contract usage.... In December 06 2017 I received an Invoice from Telkom Mobile that my bill will be billed for amount of R 2,678.82, witch I than queried with Tekom Mobile. The consultant that assisted me confirmed that the re-accuring charges happened after I suspended the service, however on their system there was a not written that service couldint be suspended as the system was freezing.... The lady further- more advised that she was going to email my enquire to the billing department as I was not liable to the bill...and that they would only debit the normal installement amount of R679.... However on the 20th December 2017 a debit order of R 2,678.82 still went off anyway, witch returned unpaid as I didn't make provision I tried numerouse times to call and to day I got no satisfactory explination of this. The following mount they send another invoice where the amount was now R 3,558.76, nd I called to to find -out. Man I'm telling you its like hitting a brick-hall as they only tell you....no we will esculate matter to the billing department to call you back. When I ask to speak to this billing department, they say "you cannot speak to our billing dertment Sir as they are based in America, not even we can call them. ......................................Problem the billing department don't call you............................................... On the 20th February 2018 Telkom Moblie put a force debit order through for amount of RR 4,438.70 WICH WENT TROUGH SUCCSESSFULLY.....MEANING I'M AM NOW PAYING FOR THEIR SYSTEMS FREZZING. When I tell them that I'm a small person who does the correct thing they boast about them being a Big Company.... Tha'ts the problem they too Big and I will log matter with the credit-ombudsman to see if I could get a resolve......................Very poor service Telkom-Moblie.........................................</p>