TELKOM -Modern day *******

I am at my wits end with TELKOM. Firstly I was billed for an upgraded service I did not request for over 4 months, and no effort has been made to return my money which I now feel they stole! I then cancelled my current service with them in March 2020 (Cancellation Reference number: ***A) this reference number and message stating I will be receiving my final bill was given to me on the 23rd March 2020.

To date I am still being billed for a service that I cancelled and no longer use months ago. The TELKOM Customer Portal does not work, I tried logging a dispute on more than one occasion only to be told that there is an issue and I was given yet another Reference Number: S558P. Telkom has now listed me as a non-payer which in turn has negatively affected my Credit Rating. In these economic times it's really pathetic that such a large company can conduct business in such an unprofessional manner and to openly cheat their customers from their hard earned money. Why have the authorities not looked into their shady business practises?

Resolution Sought Backdate and close my account. Paid up letter backdated to March 2020, sent to myself and the credit bureau. And my deposit of R700 paid back to me immediately.