Telkom & MobileTalk Pass the Buck

<p>Telkoms reseller MobileTalk convinced me of an upgrade of my Telkom Bundle for R799 per month all inclusive of existing benefits plus faster internet. Mobile talk claimed to be Telkom and after debit orders wne through I still received sms's to indicate my account in arrears. Upon calling Telkom in January I was informed that I ow need to cancel my landline if I only wanted to pay R799 which I clearly disputed. After several calls, Mobile Talk acknowledge the misrepresentation and agreed to cancel the contract and do necessary refunds. Equipment collected, however, no refunds forthcoming. Both Telkom and Mobile Talk are now passing the buck and after refusing to make payment Telkom has decided to show their might by suspending services. I have spent hours on end trying to resolve and have finally given up. Gone are the days you can reach a senior and get the problem resolved. Everyone is hiding behind call centres.</p>