Telkom Mobiles Office Vacation

<p>I've recently taken out a contract phone with Telkom Mobile.</p> <p>Everything was going well. I have my bank statement, approval, and of course new phone!</p> <p> </p> <p>The first debit was meant to go off on the 25th of March (R508.3something including the prorataed days).</p> <p>I noticed that the account wasn't debited but just figured that I may have chosen the option for the 30th.</p> <p>I then received an sms on the 29th of March - 4 days later! - indicating that I'VE failed to make the payment and have 2 days to make said payment before I fall into arreas. (mind you it sometime takes up to THREE days for a transfer to be processed between different banks.)</p> <p>I am an extremely good payer, and at this point I'm freaking out about how this will affect my credit record.</p> <p> </p> <p>Of course I now call the helpline who said it's my banks fault - call my bank who indicates no debit tried to go off - call telkom who said I have insufficient funds (but I get paid on the 25th)</p> <p> </p> <p>I decide to make a manual payment - I accidentally put down the wrong reference number, so I go to the Canal Walk branch to correct it.</p> <p> </p> <p>The consultant very kindly followed the process of emailing the head office explaining my problem and attaching my proof of payment. He assures me that the query will be resolved within 3 days.</p> <p> </p> <p>So I wait until I receive another sms. My installment now increases because I'm "in arreas"</p> <p> </p> <p>I've been to the store and escalated this query THREE times already.</p> <p>It turns out the consultant at head office captured the wrong bank account details which is why the debit didn't go off in the first place.</p> <p> </p> <p>When we sent her the bank statement with proof of payment she didn't even have the logic to READ it to check the details.</p> <p> </p> <p>It has been 36 DAYS! with absolutely no response from the headoffice.</p> <p>The consultant tried to tell me this won't affect my credit score, so they've resorted to lying (I've worked for a bank) and I am just sick of this disgusting service.</p> <p> </p> <p>Telkom,</p> <p>The incompetence displayed by your staff is unacceptable and unforgivable.</p> <p> </p> <p> </p>