Telkom Mobile/repair centre/ agents and stores service Terrible

I handed my cellphone in for repairs at Telkom Mobile, Somerset Mall on 5 December 2017 due to an LG Bootloop problem. The consultant booked my phone in & informed me it will be repaired within 21 days. on 12 January I called Telkom to follow up and was given 8 different numbers to call to follow up, and not one call agent could assist me or give me feedback on the progress of my repairs. Last week I personally went into Telkom Mobile again, and all the consultant could do was to e-mail the repair centre. I received an sms today, and called Telkom to get a progress update only to be informed my phone was only booked in to the repair centre today...... without insurance........ almost 3 months later! This is unacceptable and shocking service. The call centre agent is not allowed to redirect me to a Manager as "this is not allowed" and unable to give me any more information regarding my phone, except that I must follow up again.... at my own cost! I am at my wits end, while paying a contract for a device that I cannot use.