Telkom Mobile Wrongful Blacklisted

Guys. Im desperate for help. Telkom mobile has blacklisted me and I've been fighting the listing for over 1 and a half years. Ive paid a lawyer for assistance with no joy.

Basically I recieved a call to upgrade my contract to which I agreed. I also signed up for another phone for my wife. 2 days later we received our phones. Another 2 days later we received 1 phone. Which brings us to a total of 3. I only asked for 2.

I called Telkom and told them of the error on thier part and they advised me to contact the courier company (Courier IT) to pick upthe phone up and email cancelation with proof of the pick up.

I DID. THEY DID. 2 months later, Telkom submits a debit order of R4511.00 for the full 2 years total of the account.

I queries this with telkom to which they said I canceled the contract after the specific time (7 days).To which I provided written proof that that wasn't the case. They appologised for the inconvenience and assured that it would be sorted out. Only to find out that I was blacklisted 2 months later.

Since then we have been back and forth. To the point where I was willing to pay that money to clear my name and fight it later. Only because I was in the process of buying a property. To wich they responded that there is no account active to pay this money too. They said that the issue is that the manager in charge to release the paid up letter or the proof that I need to clear my name hasn't done it yet. "But its in the que"

Ive just checked my credit report now 6 April 2026. They have just reloaded my black listing on 28th February 2026. This has been going on since 2024 October.

Can someone please tell me how I can get this sorted out. Telkom says they can see that its all a mistake on thier side and its between Telkom and (Courier it) but the system won't authorise a cleard up payment letter for Experian.

I dont know what else to do. I have all the evidence to prove my story. PLEASE HELP