TELKOM MOBILE Worste ever!!!!!!!!

I have had a horrifically bad experience with Telkom Mobile. My debit order did not go off end Nov19, and was collected double payment mid Dec19. After I phoned them to find out what the situation is, and if I can be refunded, no return communication! I was notified via sms that my service is suspended. I phoned them just to find out that they take 7-14 working days _PLEASE TAKE NOTE- to resolve such matter, and that I can wait 5hours for the service to be restored. I requested a reference nr, no such thing exist in Telkom. Also, on 2 separate calls, I have requested a manager phone me - no luck. It is almost 48H, the payment was collected TWICE and reflecting on their system, but apparently the wrong one....Go Figure. Its been almost 48H currently, still no connection

DONT DO TELKOM!!!!!!!!!!