ZG
Zaheedah G

1 reviews | Active since Feb 2017

06 Feb 2017, 10:28

Telkom Mobile worst service provider ever!!!!!!!!!!!!!

<p>We are telkom business mobile customers who are totally ****** fed up with the ****ty level of service from telkom. We took out a telkom contract 2 years ago and then when upgrading the contract, we completed documents stating business owner changes, change of address, company reg number, VAT number etc. we physically went into the telkom store at clearwater mall to do this. I've just realised that my telkom invoices do not have our company VAT number on it and also things such as our address are incorrect. I've called the helpline and been told I must physically go into the telkom store again to change the information. Furthermore, when asking to speak to a manager, the consultant tells me that there are no managers on the floor, I must call back after 11:00am to speak to a manager. What sort of company does not have ANY managers on the floor?????? Why the hell did I go into the telkom store in the first place and fill out forms and take along my company documents only for me to have to do it again. Bull****! Furthermore, because telkom are useless and inept, my invoices do not have my company VAT number on it (despite me filling in this info when i upgraded my contract) and for SARS purposes, my invoice needs to show my company VAT number. I have asked if telkom can resend a few invoices from last year and if they can include my VAT number. Surprise, surprise, telkom is again unable to help and assist. If telkom had done there jobs correctly in the first place, i would not have to beg and plead them for help. As a business, it will be a cold day in hell before i take out another telkom contract. Be assured that i will tell everyone i know that telkom is utterly useless and unhelpful.</p>

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