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elegantline E

1 reviews | Active since Jan 2012

18 Mar 2020, 00:05

Telkom mobile worst service provider

This letter is with regards to telkom mobile being the worst service provider ever. Take it from me I wish to inform all don't go with telkom mobile or be enticed by they free calls to telkom mobiles or so many minutes to telkom land-line. Been with them for the last 2 years. Last 4 months have been hell with them with calls being dropped after 3 seconds. Every client, friend or family member that calls me for business or personal get annoyed with me thinking that I am deliberately dropping calls after 3 seconds. After sending out an sms indicating there's a network issue they say change ur service provider. It has been costing me monthly to purchase airtime to return calls for all those who are trying to contact me. I have logged in a compliant 3 or 4 times and it has been logged but still no joy. A service consultant requested I reset my phone using a dialing code they gave me but Tha too did not work. My last chat with another consultant folowing up requested that I should check with all those who are calling me if there network settings are correct. I meen what the hell must I call all of them to say check ur network. That's utter nonsense. He then requested me to give him the numbers of all those who are trying to call me in order for him investigate. Done that still no feedback. I'm not even being compensated for my cost of airtime being used. Clients are getting ****ed off with me and I cannot carry on running my daily business. My call records can prove this. I will not recommend them to anyone. Worst network ever. They Fast to send u a msg or call you should you have a payment default. But 4 months to resolve a network issue is pathetic.

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