sY
sumaya Y

1 reviews | Active since Jun 2015

02 Jun 2015, 16:50

telkom mobile-worst service on the planet

Telkom Mobile Service... drastically dropping to the worst!! <br> <br> Please note account debited 8/04/2015<br> <br> this is actually complaint number 4, as in the 1st month I could only chat to the worst call centre agents in history, finally I reached the call centre manager , who was even worse with regards to feedback. Order cancelled, phone returned and I get billed for the I phone 6 in June, N.B. I ordered an I phone5S<br> Hi Anita,<br> <br> Thank you for your service,<br> <br> Please see attached.<br> <br> Your call centre agents are really in need of training. Beside the issue with the phone, whilst I was on the line last night, they were discussing me in the back ground.<br> <br> Further, please note my neighbour experienced a similar issue with Telkom mobile.<br> <br> I will be taking this further.<br> <br> Please respond to the attached.<br> <br> kindly see next complaint<br> <br> Hi Anita,<br> <br> Please note I am still awaiting the deposit into my account.<br> <br> If R349 has not been deposited today, I will open up a case of theft against Telkom mobile,<br> Thank you<br> <br> i received in return a bill for June of R412.89, for a phone i never wanted.<br> <br> and everyone warned me don't use Telkom mobile. they are in serious need of training

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 11:56
Official
Hello sUMZ1979,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team