Telkom mobile, WORST SERVICE EVER??

<p>I have four active numbers with Telkom Mobile and was one of the first to join the company when the first started as 8ta. For many years and litterally through thick and thin I stood with them.</p> <p>Not long ago we were given an option to join in a promotion program they were running where we could win various offers on phone and data bundles. We certainly confirmed yes and then some offers started to trickled through. Most was not not wow, but it was supposedly free. Then some weeks ago we received an invitation to recharge with a certain minimum amount and for every time we did that we would receive 250mb data. We recharged and Telkom Mobile did......... NOTHING!!!! We immediately lodged a case with their powerless Operater system and then we really found out what BAD SERVICE meant. In normal cicumstances, 72hrs response time, means just that, but with them it is NINE WORKING DAYS!!! Then after the '72hrs' I phoned again, just to be told the only thing they can do is to 'escalate' the case. It has been escalated so many times since, it must be reaching the stars soon. To date, nearly a month later, they still owe me 750mb on two numbers.</p> <p>In the meantimea new promotional offer was launched. You could buy 500mb for R12.50 for a limited time. Every time you reply 'YES', the transaction is supposed to happen automatically. I tried it and VIOLA, it worked the first time. I told my wife and she tried twice with only a message 'Thank you. Your reply will be processed shortly.'Two of these for my wife and one for me, all within the time frame provided. Closing date was until 23/10/2016. The same BAD SERVICE is happening here. The powerless system operator can only escalate the enquiry to kingdom come. The frustration levels is just not worth it!</p>