Telkom Mobile worst ever

<p>I have upgraded my data contract in November 2015 from 500mb to 1G, but soon discovered that I was still capped at 500mb although I have been paying for 1G since then. I have logged calls, phoned, went back to the store plenty times...it is now more than 6 months and still no progress. Surely this is against the Customer Protection Act? Taking a customers money without providing them with the product promised to them?? I also have 3 cellphone accounts with Telkom and will not renew them if this is the kind of service they give...it is obvious that their staff has no idea what to do or what processes to follow.</p>