TELKOM MOBILE WORST CUSTOMER SERVICE EVER

I had a very bad experience with Telkom Mobile as a customer, I had cancelled my Telkom Mobile contract as it was just too expensive for me as an individual and I had gone ahead and sent through my application online and I submitted my documents online as Telkom Mobile no longer allow clients to cancel their contracts in the shop like how it used to be instead everything must be online which I do not agree with because if I were to go into the store I would have cancelled my contract with no problems.

So I submitted my documents on the 15th of May 2018 for cancellation and I never once received any feedback except for my reference number so on the weekend of the 23rd I then decided to follow up because clearly customers must do all the work for them, I was then advised that Telkom has cancelled the wrong number and the lady insisted that I clicked on the wrong number which is impossible because I submitted my documents twice through the online app and I cannot make the same mistake twice. And I said were Telkom there when I selected the phone to cancel no they weren't so how can they even insist that I clicked on the wrong number.

I had requested numerous times for them to retrieve my documents I submitted because on those documents I had clearly stated that I want to cancel my 061 number but yet they cannot do that because my documents is probably lost in the online world which is very clear to me at this stage.

I had requested to speak to a supervisor on numerous occasions and yet I was advised that a supervisor cannot help me and that even if they do take my call they can't help me, so in essence they don't want to speak to me which is also very clear to me and each time I asked to supervisor I had to talk to a call center agent I already spoke to 5 call center agents and still no one can help me.

Secondly my account was hacked and de*****ed I had notified Telkom immediately after I closed my bank account and I advised them that the debit order will bounce because the account is closed due to ***** reasons and they said I have to pay a R200 penalty fee because of the bounce I said to the call center agent it is out of my control that my account got hacked and it is not fair that I should pay a penalty fee when I notified you, then I was advised that they load their debits 10 days early. I must be physic enough to foresee that someone is going to hack my account with my crystal ball and ask them to wait so that Telkom can take their money and then they can ***** my money. How ****** ridiculous of Telkom that they are not even willing to help their customer and it's not like I **** about my account just to not pay them as I have send them the proof of payment for my account. I refuse to pay the R200 penalty because it was not my fault and it was out of my control.

I would never advise anyone to use Telkom after my experience I have had, poor customer service and very bad systems in place.