Telkom mobile - worst Customer Service

My contract was taken out in April 2015. <br> The contract was suppose to have the free telkom mobile to telkom calls for 12 months. I've been billed from April to now without the feature. I call telkom mobile 3 times a week<br> Average calls of 1 hour in total a week. 2 occasions it was 53 and 56 min. In June I was told technical department was working on it. I pay R499 a month and I'm told I need to pay an extra R49 for the feature. I called today to cancel and I'm told it will take 30 days. If they can't add on a feature in the past 2 months that I was told will take 1 week how the *** can they cancel a contract in 1 month <br> Every single operator that answers the call is useless<br> EVERY SINGLE ONE OF THEM INCLUDING THE SO CALLED TEAM LEADER MSIZI TSHAPA<br> I HAVE calls recorded and time logs of durations of my calls. They promise u the world to take ur money answered give u jack **** when u complain <br> <br> U call them to fix ur problem and the problem still isn't fixed and they have the nerve to still ask u for money when u cancel a contract. my call has not been returned by a manager in jhb becoz he's so busy making excuses to another telkom mobile customer so he gets paid 40k a month for ****