Telkom mobile- worse service ever

I wanted to purchase a data/laptop deal. They called back after I made an online inquiry and I confirmed the deal. Three days later I have received no confirmation of the contract. I cannot call the call center as the number 10213 hardly ever works. On the 3/12/18 i was able to get through only to be told that I will receive a SMS confirming the deal within 24 hours. Nothing has happened since. I went to Telkom Bayside and the waiting time to just inquirer is 50 mins. I emailed the website and received a reply 5 days later telling me to call the call centre.

How, in this day and age can call center not be able to take a call? You dont even get placed in a Que. The online help on the website does not work.

The worse service I have ever encountered. I have no proof of my purchase and I am sure I will be charged pretty soon.