MR
Michelle R

1 reviews | Active since Mar 2016

01 Mar 2016, 09:20

TELKOM MOBILE - WORSE NETWORK EVER

Telkom mobile phoned me in 2014/5 for a contract over the phone, I took it. As soon as I received it, I could not use it. They had a lot of excuses - eventually they realised that I don't have coverage in my area and they did not check that before selling me the contract.<br> <br> I've been struggling since then to cancel. I waited until the contract expired (paying every month) and now I still have problems cancelling the contract. Suddenly this month I have a debit order of 4x the amount and no-one can give me direct answers. Only have a customer care nr which is not taking me anywhere - they are really not doing anything.<br> <br> Will not recommend Telkom Mobile to anyone ever - thinking of taking this to my lawyer now since I have not been assisted since May 2015 when I started the cancellation process.

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 10:19
Official
Hello Mich@1977,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.