1 reviews | Active since Jun 2015
Telkom Mobile Won't Cancel Bogus Contract
Cell Direct called me in the 2nd week of June 2014 offering an LTE modem & 10G + 10G a month data contract. The sales person Banica said this contract was a 36 month contract. I stated that I was not interested. Next day I received another call from Banica stating that I could take this on a trial basis with a month by month option to cancel if I was dissatisfied. This was all recorded on Cell Direct's side and they have admitted this is correct. An LTE modem was dropped off at my house. I received no contract to sign. Data was being used up at an incredible rate even when the computer was not being used. I logged numerous faults with Telkom Mobile with no positive outcome. I was running out of CAP and topping up all the time. I have sent 3 cancellation emails,on 20th August 2014, 22nd September 2014, & 6th October 2014 (Reference numbers TTD***, TTD***, TTD***). I also sent Telkom a Telkom Mobile's Customer Service Request for Service and Contract Cancellation Form. A company Nudebt contacted me claiming I'm in breach of contract & could incur an adverse record at the credit bureau. I don't use this service but the accounts keep coming
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115308.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115308.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
