TELKOM MOBILE WILL NEVER EVER SEE ME AGAIN

TELKOM MOBILE DOES NOT EVEN DESERVE ONE STAR RATING - THEY DESERVE A MINUS 10 RATING!!!!!

My contract came up for renewal on 1st September 2018.

I requested an upgrade online on the 27th July 2018 (during the "Christmas in July" promotion).

I received an order number and when tracking it, i could see they were checking for stock in the wearhouse. Eventually this took so long that I contacted Telkom Mobile to find out what was going on. With HUGE effort, i eventually got someone to phone me back on the 21st August 2018 (25 days later!!!!!!) and informed me that there was an error of some kind - my order got mixed up with a land line order but they would get a Sales Consultant to contact me URGENTLY.

Ha, ha ha.... I NEVER received that call. After numerous calls, e-mails and even going into the Pavilion store to get this resolved, I have again phoned the mobile contact number today and was told the reference number i received on SMS was not even linked to my name..... how absolutely UNACCEPTABLE AND DISGUSTING!!

I basically told the agent that all i wanted was to upgrade my contract which was due for upgrade on 1st September and today was already the 5th!!! then after all of that, she could not assist - so i told her I need to cancel and go to another service provider. She was quite happy to oblige. Absolutely UNBELIEVABLE!!!

Telkom will NEVER see me again!