Telkom mobile/wifi: Poor customer service

<p>I have had a wifi contract with telkom for several months with my only compliant being customer service which is consistently poor when you evently get assistance. Whether using the chat or call option, my calls are either left unanswered or your diverted to different agents who cant resolve issues or being told someone will get in touch later, which means never.</p> <p>I have been trying to get my account number (needed to check my balance) for more than a month now. I was told this is on my bill - which I also have not received to date. I've also enquired about upgrading my account to uncapped and was told this will be done after 3 months, however I'm still waiting on this as well.</p> <p>Can someone from telkom please see to resolving existing customer instead of calling me to sign up for new contracts. </p>