Telkom Mobile WiFi

<p>Exactly one month ago I contacted you regarding this issue, and still it is not resolved. Case no is ***9. According to your (incorrect) billing my data (5G) was cut because apparently it was depleted. However, after being on the phone for an hour you told me no data was even used - only "airtime". And it will be sorted, someone will phone me (which did not happen, ever). I never received the rest of the 5GB data that was taken from me (only 3.2 used of 5GB). I received an invoice after that - with CLI billing - for DATA(?) as well as invoicing for April - which I have NOT had an account for at Telkom - R715 instead of R99. I went to a Telkom office, a case was logged for the credit and then I received an email stating "case closed" - without contacting me. I had to phone again - with the promise someone will get back to me. R500 was credited, but R215 still had no explanation. This past Sa****ay a debit order went through from Telkom for the R215 (after I paid R99). I feel that Telkom stole this money from me, as you can not explain what it was for and without consulting me. How can you say "case closed" and I am not satisfied? I have also received numerous facebook messages from you "we apologize.....", but still NO ONE EVER contacted me. This is costing me money (telephone calls, time from work, loss of data, etc) and should have only been R99 per month.</p>