TELKOM MOBILE WHERE IS MY PHONE?????

Since I renewed my contract 5 months ago( biggest mistake of my life!) i have had endless problems with telkom mobile. After charging my phone the charging port lifted just by removing the charger,I then went to telkom store in Bellville where i was told that my phone cannot be booked in for repairs without the proof of delivery receipt that i received 5 months ago??? eventually the consultant booked my phone in for repairs( he didnt know how, the manager had to assist him, he screamed at her that the calender on his pc is confusing him? I now question your calibre of staff) so eventually the phone is booked in & I receive an sms to say that i must pay R1174 to have my phone repaired, there is no contact number for the repair centre only banking details??? I eventually get to a point where i just want this horrible device back and make the payment of R188( rejection fee) which i find a complete *******! and now i am calling the repair centre daily for my phone and everyone can confirm my payment was received 12.04.2016 but no one knows where my phone is. Why am i paying for a service I cannot use? Your service is pathetic!<br> I WANT MY PHONE BACK AND I WANT IT BACK NOW!!!