Telkom Mobile - What an utter waste of time

After applying for the LTE deal via the web 4 weeks ago and recieving a ticket number I am yet to be actually contacted by anyone. The only response (about 20 of them via Facebook) that I get is the usual copy and paste: hi,we apologize for the delay.We have urged our support team to follow up on the inquiry.^WC After holding on the line for over 30 minutes of a 100min monthly call contract, no one answered the phone.. What a waste of time and bad attitude.. Why advertise something you can't deliver?I already know your response:<br> hi,we apologize for the delay.We have urged our support team to follow up on the inquiry.