Telkom mobile ,what a nightmare

Wow where do I start... exactly a month ago I contacted Telkom mobile to start another mobile contract with them, I already have 2 with them. Since the first call the answer is the same! There is an old order under your name that we need to remove then we will call you back within 48 hours and finish the new order. Well the call back never happens. After every 48 hours I phone them back,then I have to do the whole information and bank account verification process again,I have thus far phoned Telkom mobile 14 times for the month of June 2018,each call takes plus minus 15 minutes,how much time of mine are you waisting. I really do not understand ,I had no problems in doing the first two phones... I thought you were the better network thats why I moved all my mobile contracts to you from Mtn and I had contracts there for 15 years,just to be **** to and treated like this... oh and if you want to tell me to do a online order to resolve the issue ,forget it I have done this 4 times in the month of June to. Really Telkom sort this issue out and get your act together as the better Mobile choise I expected more from you