Telkom Mobile Website Order No Response.

<p>I placed an order on the Telkom mobile site for a new FreeMe contact package on 2 August 2016. I have till now received no correspondence from Telkom only an email on the morning I placed the order to inform me an agent will comtact me for order 1142. I have tried calling their sales number 10213 and was on hold for over an hour today but no one answered. I have read and heard similar complaints and was told at my local Telkom mobile store that people who have submitted orders on the website get no response and sometimes they are debited, but they don't even receive their device or sim, so whats the point in ordering online then? I am scared I will be debited without getting anything for my money. </p>