Telkom Mobile - very big mistake - don't subscribe here.....

Telkom Mobile - Having a few issues at this point in time: 1 - my dad's account is faulty on day 4 of every month his data is finished. He's not on any whatsapp groups, he's not on any social media, he does not even know how to use google or youtube. He only texts on whatsapp with his close family. Why is this? 2 - I asked multiple times that they adjust his account so he has more data every month - but now one is able to assist! 3 - Telkom's website very slow - did not want to open. 4 - Currently I am trying to call but I've been on hold for 22 mins still no answer..... is it reasonable for a company to let their customers hold for 22 mins.....? Eventually answered - unable to help me. 5 - They said i must load data manually on a monthly basis - ok i went on the website - unable to find functionality there. Downloaded app. Besides that it bombs out about 5 times I could not find a way for me to load data on my dad's number which is one of my accounts.

I had this issue for about a year now - Telkom Mobile obviously does not want to take my money..... or that matter assist me in this issue.....

Call reference: Jushua 09:57 6 Sept 2018