Telkom Mobile utterly useless at communications

<p>I have been trying to get an amount refunded and paid into my bank account, since 25 May 2017.<br />I have spent a fortune phoning the Telkom Mobile Call Centre.<br />I have received the following references from the call centre agents.<br />Case number: ********** 1 (given to me on 29/05/2017).<br />Reference ********** 22 (given to me on 09/06/2017).<br />On 9 June I asked to speak to a team leader. <br />I was put through to a man named Sihle Mlambo.<br />He promised to expediate the refund and confirmed the account had a credit balance.<br />He gave me his email address and invited me to email him if I had no refund or feedback by 12 June.<br />Well, when I had still received no refund or feedback, I sent an email to Sihle Mlambo on 13 June 2017, in which I requested that he contact me. I know he received this email as I have a delivered receipt as well as a read receipt to prove it.<br />Up until now I have had no feedback from this supposed team leader.</p> <p>I am sorry to say but Telkom Mobile is an expert when hiding behind their call centre. <br />They even dare to describe themselves as a communications company and the best in South Africa. What a joke. How I wish a senior manager would have the guts to phone me!<br />I know that this will not happen.</p>