KvdB
Kobus van den Berg

1 reviews | Active since Mar 2012

28 Nov 2016, 19:26

Telkom Mobile Useless Technical Support Staff

<p>I contacted the technical support team on a number of occasions regarding data that just disappeared although I ensured all devices were disconnected. The only answer the support consultant could give was, ensure all devices re diconnected. I told him it was, he told me make sure. I told him I did, he said oh. When I asked what I can do now he got irritated and repeated his answer. I am definitely cancelling my contract if they cannot assist me in keeping my data.</p>

0
Replies (2)
Telkom
Telkom's reply29 Nov 2016, 10:06
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

KvdB
Kobus van den Berg's update06 Dec 2016, 11:31
Reviewer Update

Just to make it clear, Telkom did NOT reply adequately to my review. I got a generic email, to which I rep**** and explained the situation in detail. They still have not rep**** nearly a week later. I definitely would not recommend Telkom as Service Provider. There are much more reliable Service Providers in the market eager for my business.