Telkom Mobile USELESS Beyond

I booked my device in for repairs on 14 Feb 2020.I was told it might take up to 21 days for repairs to be completed.After the said 21 days I went physicaly back to the store as the Telkom store @Eastrand Mall does not take calls so all interactions was face two face.each time i went in store i was told their systems are offline on 4 separate occassions on the 5th attemp i refused to be turned away as the system was apparently offline once again 05 May 2020 .So the manager @Telkom Eastrandmall told me there is nothing he can do I can do whatever I like to.So taking into consideration the whole lockdown situation todate I am still awaiting a response.I am paying every month for something i dont have the benefit of.I would like to have my device replaced not repared and returned i also want the insurance cancelled and a refund of all the premiums since the device was sent to the insurer...