DN
Dean N

1 reviews | Active since Sept 2011

11 Aug 2015, 16:23

Telkom Mobile useless and sales agents dont know p

I have been trying to port my MTN for the last 4 weeks, after initialliy being told it can be done when taking up a Telkom Mobile contract.<br> <br> 1st it was MTN who did not want to release number, as it was a contract number., had that changed to pre-paid and requested porting again. <br> <br> 2nd still not ported, then was told sorry Sir, you can only port to a telkom mobile pre-paid numbers not contract number, this was on Thursday 6th August, Asked for contract to be cancelled and phone to be collects, spoke to a supervisor at porting who was going to get Sale Supervisors to listen to call and get back to me<br> <br> Please just cancel my **** contract and collect ur device. Current for the 1st time I have to buy airtime to use my MTN number, and my phone is essentially to my work.<br> <br> Please sort out you mess up<br>

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Replies (1)
Telkom
Telkom's reply11 Aug 2015, 18:55
Official
Hello deannaidoo,

We apologise for the experience.

Kindly note that this matter has been escalated to our cancellation department and feedback will follow the soonest.

Your social media ref:

Regards,
Fridah
Telkom Social Media Team
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