Telkom Mobile - Useless and ***********

<p>I would like make a complaint against Telkom Mobile.</p> <p>Payment for my account way due in the 1st of April. It bounced back, as I received an email from FNB stating that the transaction failed. I then made a manual payment to them and no one at Telkom adviced me that there was a fee of R200.00 they charge when a debit order bounces back.</p> <p>I then received an SMS stating my account was over due. I was confused so I called the call center and still no one adviced me about the additional charges. A week later a was still receiving an SMS stating. My account was over due. I phoned them again on the 12th of April and was told about the R200.00 fee they charge. Which I had no problem with them paying. I still asked if they could add it to my new invoice for the 1st of May which they said would be no problem.</p> <p>On the 20th of April they suspended my mobile. I phoned again and they told me it's suspended because my account was over due. I then immediately paid the R201.00 on Friday the 21st of April.</p> <p>Today I received a message from FNB stating Telkom took R1200.00 out of my account. Which the direct debit was signed for the 1st of every month NOT the 25th.</p> <p>I then again phoned Telkom to query this transaction. As it was NoT athuorised by me. (How dear Telkom take money out of someone's account when it's not even due)!</p> <p>All the staff in the call center are ***********, don't care and the managers just laugh and refuse to speak to their customers! The staff at Telkom hardly ever answer the phones so I have been calling non stop to get hold of someone, but yet they are all useless there.</p> <p>I am fed up with Telkom now! My service is still suspended. When I'm actual fact I am in credit with Telkom by R200.00. </p> <p> </p> <p>The call center for Telkom have no idea what they doing and also this goes for the managers - They tell you your account is up to date one minute and then the next they call you a **** because they never said that. </p>