Telkom Mobile USELESS!!!

I went into a Telkom store on the 4th of August, all paper work in order everything processed and then there was an issue as 7 people had used the same "work number" when applying for contracts etc recently. I work for a large corporate company which is country wide, and has thousands of employees. I was given a reference number and told I would be contacted by Tuesday (7th August). I waited and after not being contacted, I called Telkom and was advised it was still being "vetted", I then went back to the store a day later and was told the same thing and that the manager would escalate this.

By Tuesday the 14th of August, still no contact. So I called again and was told case was closed but they did not have my contact number (which was filled out during the application). I was asked for my number and was advised that a an agent would contact me "shortly". Next day Wednesday 15th August I went back to the store. My contact details were still not on their system, it was updated in front of me and I received an sms immediately. Then to add to my exasperation I was given another reference number and told I would be contacted within 24 to 48 hours. Lucky I wasn't holding my breath because as I predicted I was not contacted.

I went into store again and spoke to the manager, who now knows be by name and he checked and confirmed that nothing further had been processed on the new case number.

This is the worst service I have ever had. I do not understand how such a large company can be so inadequate and simply unprofessional, with absolutely no communication with a potential client. I have never had any such problems with MTN or Vodacom, and I can't find another word but to describe Telkom as totally USELESS!