Telkom Mobile USELESS

<p>My contract is due to end 31 December 2016. I am not renewing my contract so contacted Telkom mobile to find out the next steps, They sent me a cancellation for for completion and I returned the form to the desired email address. This was all done on the 1st December 2016 to give exactly 1 month's notice to them.</p> <p> </p> <p>On the 15th December I realised I cannot make or receive calls. I contacted the call centre to find out if anything was wrong on my account. The consultant advised me that my number had been cancelled completely. This was wrong on 2 levels as (1) The contract is only die to end the 31st (2) I want to retain my number so there's no need to cancel/terminate my number. This call took place at roughly 1pm on the 15th. By 5pm my number still was not activated.</p> <p> </p> <p>I called the call centre once again at roughly 5:30pm. The consultant advised that the instruction was sent to the data team but the work from 8-4pm. Of course I was frustrated because I had brought this to their attention ealr in the day. I was not satified with the answer of "your number will be active on Monday so of course I get quite frustrated and aggressive demanding that they must reinstate my number then and there and they need to make a plan to get it sorted.</p> <p> </p> <p>NOW THIS IS WHERE MY MAIN FRUSTRATION COMES IN WITH THESE CLOWNS. I asked to speak to a supervisor or manager who could get my problem resolved then and there and the consultant "put me on hold" This lasted for 50 minutes without him coming back on the line to say they are working on the problem but instead just parked me on the side waiting for me to just hang up out of frustration, which I eventually did. </p> <p> </p> <p>For the last 2 months I have received daialy sms notifications that my contract is due for upgrade and I must take advatnage of this and that deal. I even receive calls twicec a week from the sales consultants trying to sell me an upgrade........Beware I will swear at you if you call me!</p>