Telkom Mobile upgrading phone contract without my consent

I have 2 cell contracts with Telkom Mobile a 061 # and 082 #. The 061 # was dew for upgrade 2021/01/21 I was called for the 082 # and confirmed that I want it to be upgraded BUT NOT the 061 #

GUESS what happened !!! THE WRONG cell # was upgraded !!! SO I called lots of numbers and MANY times, was told it is sorted, BUT STILL Telkom phoned me to upgrade my 082 # I was worried and checked on my mobile app and called again and again but nothing was done

I was then told to go to the Telkom Mobile shop, they could not do anything as sale have to listen to the recording, they then logged a call for me ***5

3 days later call was resolved with NO detail, I then called (**#^*@&#% lots of numbers and a lady called Ngkuga or Ngkkulunga tried to help as she could nto see any detail on the case number BUT STILL the 061 # was upgraded and NOT 082 # She promised she will CC me in the email she will send to accounts and sort out the issue, I NEVER got the email and till today NOTHING HAS BEEN DONE.

My account will be deducted on 1 March for service I DID NOT OORDER !

PLEASE SORT THIS OUT !!!

061 # should go on MONTH TO MONTH 082 # you can call me