Telkom Mobile upgrade - Mission IMPOSSIBLE
The past week was spent to upgrade my Telkom Device and contract to an advertised package. (Thursday 3rd of March) I tried the online channel (which is impossible as it NEVER places an actual order or trigger a consultant to call you. (Friday 4th of March) I then called the Telkom mobile number and followed the prompts, my call got cut off more than 4 time of which 3 of them was after 2-5 minutes with your highly competent and friendly staff. (Monday 7th of March) I logged a request on your Facebook page followed your prompts and whala, someone called me back on Monday the 7th of March. She went through the upgrade application with me. I ordered my S22+ in GREEN (which is on promotion for R599 on the freeme 1.5 contract that comes with the Samsung Budz Live and optional Samsung Care). I did the OTP verification ( REFERENCE 115916). She placed my pre-order upgrade and that was done. After a few days I realized that i have not yet received any correspondence I tried calling your call center on 10213. As a Telkom customer I find it very difficult to log a query, talk to a consultant and actually be serviced. A friend who is also with telkom shared their painful process and advised that I should go to a Telkom store due to the online channels being S@#T.
I visited your telkom store in Woodlands today the 10th of March to make sure my order is placed or place my order before the promotion on the pre-order of the Samsung S22+ ends.
The Telkom Store advised me that there is no order on their system linked to my cell or ID. I then said lets process a new order which will enable me to still make the March 10 promotion.. Long story short, the promotion already ended on the store's side and they were to advise clients that they can still get the phone but does not qualify for the Samsung Buds live. How do you do business, do you want my business!!! Today is the 10th, the promotion ends on the 10th I walked out and now i'm going to take the fight to Telkom. I would like for an experienced telkom representative to contact me and rectify my order with all its additions.