Telkom Mobile Upgrade Failed to Deliver

I recently upgraded my Telkom mobile data contract. I received a message saying there is a delivery exception and I must phone the couriers. When I phone the couriers they say that Telkom hasn't provided them with a residential address for the RICA. The agent I spoke to said they will do the RICA on delivery and I just need a proof of residence. Why doesn't the couriers have this information. I was looking forward to a great experience from Telkom but apparently that's like praying for gold to fall from the heavens.