Telkom Mobile Upgrade

On the 25/06/2021 I phoned that 1 of my contracts was due for an upgrade. I app**** on 10213 I informed the agent that I want to do an upgrade from a data contract to a cell phone contract on my contract number ***. The agent never informed me of that I cannot do an upgrade from data to a cell phone freeme contract. The agent when through the whole process of getting me the contract and explain to me the T&C of the new contract but never mentioned it cannot be done. The agent never even called me back to informed me that the contract was canceled I had to phone and find out why nobody called me with the process on the new upgrade contract. Last year April 2020 I app**** for an upgrade on this number *** that was on a data contract and Telkom allowed me to do the upgrade from a data contract to a cell phone contract and it was approved as I ask the agent can I upgrade from a data contract to a Cell phone and his reply was yes Mr. Primoe we can do that and with no hassle, the upgrade was approved and the cell phone was delivered. I have been a Telkom Mobile customer since the day that Telkom Mobile was still 8ta and never had issues before with upgrades. My problem is why could I upgrade last year from a data contract to a cell phone contract and now I can’t do it. I don’t want a data contract because I have fibre at home and all I need is to do a simple upgrade from data to a cell phone freeme top-up contract. I need someone that can help me with the upgrade and not tell me what I already know. This is really unacceptable to allow me to do last year and not again this year.