WR
Werner R

1 reviews | Active since May 2017

23 Jun 2017, 10:21

Telkom Mobile...******** debit orders after a cancelled contract

<p>Dear Telkom</p> <p> </p> <p>I have offically had enough of your empty promises and poor service, this morning my accout was debited with an amout of over R800 for a contract the IS CANCELLED! I have reversed this debit order as it is ******** and you guys are not playing your part, I am now going to seek legal advice and in addition to that I am going to go to all forms of social media to ensure that everyone i know does not do business with you! I have phoned a number of times to try and sort this out but you guys tell me that the billing department will get hold of me it is now almost two months since i managed to sort out the cancelation of the contract and now i have to deal with this! I am still waiting for the corrispondence that i was told i was going to get! This is disgusting service! Further more i am also sick of the automated responses i get from TELKOM via email and this sight...</p>

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Replies (2)
Telkom
Telkom's reply26 Jun 2017, 10:56
Official

Good day Werner,

We have sent your query to our Billing Team for further assistance, feedback will follow.

Your case number is ***1.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

WR
Werner R's update26 Jun 2017, 11:27
Reviewer Update

Are you serious? You guys just dont seem to understand...TELKOM ALWAYS DOES THIS! case number and then we apologize for any inconvenience...

I am giving you 24hours for a response I have already made an appointment to seek legal advice.