TELKOM MOBILE - ********* BUSINESS PRACTICE

COMPLAINT - i signed up for a ipad pro at R449 p/m on Monday 19 February 2018 after disclosing numerous contract personal information with your sales person during the 20 minute call which Telkom did all the necessary credit checks and took my banking details down etc. from me. i was immediately pre approved for the ipad pro and a debit order ran off my bank account of R449 on 21 February 2018! i also went a purchased the Apple Smart Keyboard 10.5-inch iPad Pro for R2500 on 20 February 2018 for my new ipad pro contract i took on Monday with Telkom. today at 17h30 a person calls me from Telkom to tell me that you do not have stock of the ipad pro and is there anything else they could offer me!!! THIS IS UNACCEPTABLE TO ME AFTER ALL THE TELEPHONIC AND SMS CONFIRMATION I RECEIVED FROM TELKOM. your sales person should have never concluded the contract with me if there was not stock and wasted my time and impacting my bank account on the 21st! i am out of pocket for R2500 for the keyboard and cover which i hold Tellom liable to refund to me for not being able to deliver on their side of the contract! also my money taken from my bank account last night which initiated the contract with me! this is breach of TCF and i will lodge a complaint against Telkom with the consumer protector if my ipad pro is not delivered as agreed by Telkom and after taking my money off my bank account and incuring undue costs to me as i purchased the keyboard and cover (i can send you my invoice of my purchase). URGENTLY advise herein and how i go about escalating this to the highest authority within Telkom and i have been prejudiced fiancially by Telkom not being able to deliver on their end of the contract! i am not tolerating this terrible experience with Telkom!