Telkom Mobile Uncapped LTE Data Contract Failure

You guys are the worst of any kind in dealing with customer service/ complaints.

I was also lured into this Uncapped LTE Data contract "special" where I will get a router and unlimited data for R899 with the first 150GB used going around between 15-20kbs downloading speed and slower to 10kbs beyond the 150GB

Since Day 1 of this 2yr contract I have not used anything more than 50GB a month due to the frustrating slow network of yours downloading/ uploading at 4kbs most on its best performing day.

I believe I'm on my 6th month into the contract right now, however I started complaining and asking for assistance and guidance since the 2nd Nov 2019, even today Im still sitting with the same problem and a bill of R899 for this contract, minus the monthly +R2k you deduct from my account for other contractual devices I have to pay for every month.

Only last week (17 Jan 2020) am I given a case number, which I had been informed as far back as Nov 2019 that my case has been escalated.

I have sent Telkom Speed Tests results from last year and only now am I told about a case number...which I'm also sure I will get a feedback in 2020 June.

You guys should have realised there's a Dead Spot/ Signal next to my house even before you accepted my request to have the LTE network next to my house. All Telkom employees wanna do is cut corners and make a Sale.

Proper checks should have been done when I app**** for the contract to see if my area is compatible with the LTE network or not.

R899 a month is ripoff for a uncapped data that dont even reach a quarter of its monthly limit.