TELKOM MOBILE UNABE TO ALLOCATE A PAYMENT AFTER MORE THAN A MONTH AND THEN SUSPEND PHONE AFTER NUMEROUS CALLS TO AGENTS

Due to circumstances beyond my control , my Telkom mobile debit order did not go off at the end of December. I phoned Telkom to make a manual payment and request the refernce number that must be used. I paid a double payment , but the Agent gave the the incorrect reference number. I only realized then when I started getting Final demand messages. I phoned and the agent told me the refernce number is incorrect, but if I sent them a Proof of payment they will allocate it to the correct address. The email was sent to Theodora Ndou and when I kept on receiving Final demand messages I once again spoke to a lady at Nudebt and send the Proof of payment to ***. Tghe messages did not stop. So I phoned again and the agent told me that I must just ignore it as they are behind on their mails. Then I started receiving messages that Judgement orders will be put against my name ( Please note up until thi stage my phone has not been disconnected at all) SO I phoned the lawyers who gave me a whatsapp number to send the proof of payment to , which I did. According to the voice messages received from Telkom Iowe R305 with no previous payments indicated, but I have paid R400 which means that I am supposed to be in credit. Since then I have phoned and spoken to an agent who said that that they will escalate the matter. On Friday I spoke to Thabiso Mkhize who said that I was supposed to send my POP to a completely different emai address. ***. He gave me his emailaddress as well so I have sent the Proof of payment to both those emails. I was promised that his manager would call me back and am still waiting for that to happen PLUS my mobile phone is still locked. I have struggled since January to get this sorted out. I can not make another payment as I don't know if I actually owe some money , ut according to the robot voice , if my payment is allocated I should be in credit. This is pathetic customer service and I am ashamed to say that I used to work for this company for 16 years