1 reviews | Active since Jun 2018
Telkom Mobile thieving yet again.
I upgraded my contract in May. You have double-charged me, sending me an invoice with double the amount I am required to pay. I have the invoices from the past few months to show this without a doubt.
When I phoned customer care, they explained that the double-charge was to cover two months, both May and June. However, you already debited me in May.
Please refund. ********** .
Good day dale-michael-hes,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day dale-michael-hes,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,