Telkom Mobile *******!!!!!!!!! Poor service and full of empty promises

On the 31st of October 2018 there was a debit order of about R 5 513 from Telkom Mobile. When I called the contact center I discovered that there was a ********** account opened in my name and that somehow the accounts had been subsequently cancelled. The consultant confirmed that the contracts had a " cancelled status" and that however a fee had been charged for cancelling the contracts.

After confirming that indeed I had never entered into a contract with Telkom and that my current number is an MTN prepaid number, I was advised to forward documents to Telkom so that the ***** department can investigate the matter and close those accounts, of which I did.

A few days later another debit of R3000 from telkom went off my account. i kept following up and still didn't get assistance from them.

I frequently called the contact center again however to my disappointment I was sent from pillar to post and given different numbers to call. After following up with them nonstop and receiving no correspondence for two weeks, I eventually got hold of Sam Mathembula and sent him my bank statements as well as the other documents that they required. In the bank statements there were amounts reflecting what I had been charged by the bank for the these transactions and reversals on my account, he then guaranteed that this matter would be resolved and I would be reimbursed for the penalty charges that I paid on my account as reflected in the bank statements.

However whenever I contacted him,he would give me excuses and say that he escalated the matter. To date( 11 June 2019) about 7 months later they have not paid me back.

This company messed up my credit record as well as put me in a worse off position financially!!!!! they are always looking for excuses to not pay me and the consultant (Sam Mathebula) has no interest in helping me resolve this matter.