Telkom Mobile - *******!

In June 2020, i made contact with an authorised Telkom dealer Credico. I dealt with someone who signed me up for an uncapped LTE device for R900 per month. I was advised by the gentleman (I have the conversation saved) that this is a month-to-month contract. I decided to go with this as our area would be fiber ready within 2 months.

On the day I received the device, I set it up and discovered that it was not working. I immediately called Telkom and sent them an email to advise that I would like to cancel this withimmediate effect as I cannot be paying R900 for something that is not working.

It is now December and after many store visits, phone calls, emails and Facebook messages I have yet to receive a response from them to advise what is happening and why this has not been cancelled.

This month, Telkom erroneously deducted R5100 from my account, which I have reversed, but they have also made my credit record look bad.

I need to have this escalated and have someone contact me to have this sorted.

All correspondence and reference numbers have been saved.

Unless, someone from this community has some advice as to how I could possibly take this further as Telkom and their staff don't seem to care about negative reviews