1 reviews | Active since May 2016

03 Jun 2017, 22:42

Telkom Mobile *******

<p>My line was suspended by telkom a few months ago due to non payment I then paid the account up to date to an amount totaling R1925,00 a few days later I get a debit order from EASYDEBIT TELK ********** 22O170531 to the value of R962,13. to which I left it as I knew it was Telkom Mobile because of the account number linked to it. I just recieved my monthly invoice and it shows that I currently owe telkom R338, and to add insult to injury I phone the call centre and the IVR says my line is FLIPPING SUSPENEDED!!! I hope the person that will be handling this call has a strong stomach and high stress tolerance because I am very close to going i-rate, and all I want to hear is how they will rectify this and how they going to make me happy otherwise fix my bill and don't call because if you not offering anything for the inconvince, don't even bother me, just ignore it like before when I asked for leniency while going through finanacial difficulty.</p>

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Replies (2)
Telkom
Telkom's reply04 Jun 2017, 17:37
Official

Hello zari-jacobs

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Jun 2017, 01:39
Official
Hi Zari-jacobs We have escalated Case:***6 to the Collections department for further assistance, apologies for the delay. Regards Sikelelwa Telkom Social Media Team

Best regards,